Is your website secure? +-
Yes - our website is powered by Shopify, one of the biggest and most trusted ecommerce platforms.
All our payments are processed securely via PayPal or Stripe, so you can be sure your money is safe.
How are orders sent out? +-
Your items will leave our workshop shortly after you place your order.
We send out all our UK orders with DPD or FedEx on a next day delivery service.
What happens when I place an order? +-
You’ll receive a confirmation email as soon as you place your order.
Once your items have been dispatched, we’ll send another email with a tracking link so you can follow your parcel from door-to-door.
When will I receive my order? +-
We dispatch all orders quickly (within 24 hours). You can opt for 1-2 day or 3-4 day delivery at checkout.
How do I fit my items? +-
You can see and print out instructions from the support page.
All Corston electrical products should be installed by a qualified electrician.
Can I see the products before I buy? +-
To get a real feel for the quality of our products, you can buy samples here.
When did the company launch? +-
We spent two years researching, designing and developing before we launched in September 2019.
Since then we’ve not stopped. We’re always developing the next line of products and entering new markets.
Who's behind Corston? +-
We started as a small team of product and digital designers from the interiors industry.
We’ve grown massively since, and are always on the lookout for new talent.
How can I return unwanted items? +-
If there’s a problem, please let us know. We’ll do all we can to sort things out quickly. You can return any Corston items, including product samples within 60 days. When you do, please click here. Take a look at our Terms & Conditions to be sure your return meets our criteria.
If you have a trade account with us, a 10% restocking fee will now be applied against the original sales value to cover re-polishing, inspecting, and packaging costs.
Can I amend or cancel my order? +-
If you need to cancel your order, please contact the customer service team on +44 (0) 1249 549332. We can only do this within an initial two-hour window; after this time, our team will already be working hard to finish your items. We can't amend orders once they've been placed.
How do I clean my products? +-
Antique Brass: our brass polish is designed to gently remove the top surface of the finish, allowing the ageing process to start again.
Bronze: use a damp (but not wet) lint-free cloth.
Polished Nickel: use a damp (but not wet) lint-free cloth.
* Please don't use water or cleaning products as these will damage our finishes.
Do you have discount codes? +-
We don't currently offer any promotional discounts.
I have a question about my order. Who do I contact? +-
Please get in touch with our customer service team here.
My order has arrived damaged? Who do I contact? +-
Please get in touch with our customer service team here.
How do I cancel my order? +-
If you need to cancel your order, please contact the customer service team on +44 (0) 1249 549332. We can only do this within an initial two-hour window; after this time, our team will already be working hard to finish your items.
Can I request a quote? +-
Yes, of course. Please send a list of the required items to our team at hi@corston.com.
How do I return a product? +-
You can return any Corston products, including samples, within 60 days here. Take a look at our terms and conditions to make sure your return meets our requirements. If you have a trade account with us, a 10% restocking fee will be applied against the original cost to cover repolishing, inspecting and packaging.
How long will it take for my refund to be processed? +-
Once we've received your return, your refund will be processed within 5 working days. If we have any questions about your return, we'll send you an email.
Where does my refund get processed to? +-
Your refund will be processed to the payment method your order was purchased with.
Are returns free? +-
We're currently not able to offer free returns. The cost of your return will depend on the service you choose. All our returns costs can be found via the returns portal here.
Do you offer next day delivery? +-
We dispatch all orders quickly (within 24 hours). You can opt for 1-2 day or 3-4 day delivery at checkout.
Can you hold my order? +-
To make sure all items are sent quickly and efficiently, we can’t hold orders in our warehouse.
What's your current lead time? +-
Your order will be dispatched within 24 hours. Orders outside of the UK may experience customs delays which can increase the lead time.
How do I update my delivery? +-
You can make updates via your tracking information. Please contact the customer service team if you need help here.
